Frequently Asked Questions

Find answers to common questions about our products, shipping, and policies

Orders & Shipping

Products & Fragrances

Returns & Exchanges

Account & Payment

Care & Storage

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Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Do you offer free shipping?

Can I track my order?

Can I change or cancel my order?

Products & Fragrances

How do I choose the right fragrance?

What's the difference between Eau de Parfum and Eau de Toilette?

How long do fragrances last?

Do you offer samples?

Returns & Exchanges

What is your return policy?

Can I return opened fragrances?

How do I initiate a return?

How long does it take to get my refund?

Account & Payment

Do I need an account to place an order?

What payment methods do you accept?

Is my payment information secure?

Can I save multiple addresses?

Care & Storage

How should I store my fragrances?

Do fragrances expire?

How should I apply fragrance?

Can I layer different fragrances?

Still Have Questions?

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Do you offer free shipping?

Can I track my order?

Can I change or cancel my order?

Products & Fragrances

How do I choose the right fragrance?

What's the difference between Eau de Parfum and Eau de Toilette?

How long do fragrances last?

Do you offer samples?

Returns & Exchanges

What is your return policy?

Can I return opened fragrances?

How do I initiate a return?

How long does it take to get my refund?

Account & Payment

Do I need an account to place an order?

What payment methods do you accept?

Is my payment information secure?

Can I save multiple addresses?

Care & Storage

How should I store my fragrances?

Do fragrances expire?

How should I apply fragrance?

Can I layer different fragrances?

Still Have Questions?