Shipping Policy

Safe, reliable, and timely delivery by ZAFRINE

Brand Name: ZAFRINE | Legal Entity: D.M Enterprises

At ZAFRINE, we are committed to delivering your perfumes safely and on time. Please read our Shipping Policy carefully to understand our delivery process and timelines.

1. Order Processing
  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
  • Orders placed after 5:00 PM IST will be processed on the next business day.
  • In case of high demand or unexpected delays, customers will be informed via email/phone.
2. Shipping Timeline
  • Metro Cities: Estimated delivery within 3–5 business days.
  • Non-Metro Cities / Tier-2 & Tier-3: Estimated delivery within 5–7 business days.
  • Remote Areas: Delivery may take 7–10 business days depending on courier availability.
3. Shipping Charges
  • Free shipping on orders above ₹1000/-
  • A flat shipping charge of ₹100/- applies to orders below this amount
  • Shipping charges (if any) are non-refundable once the order has been dispatched
4. Tracking Your Order
  • Once your order is shipped, you will receive a tracking ID and courier details via email/SMS.
  • Customers can track their orders using the provided link until delivery.
5. Delivery Policy
  • Deliveries will be made to the shipping address provided at checkout.
  • Please ensure that your delivery details are accurate to avoid delays.
  • If delivery is attempted and the customer is unavailable, the courier may attempt re-delivery or request pickup from the nearest hub.
6. Delays & Liability
  • ZAFRINE is not responsible for delays caused by courier companies, natural calamities, strikes, or unforeseen circumstances.
  • Once dispatched, the order is under the responsibility of the courier partner. However, we will assist in resolving delivery issues.
7. Damaged / Missing Packages
  • If your package arrives damaged or with missing items, report it within 48 hours of delivery along with an unboxing video + photos.
  • Claims without proof will not be eligible for replacement or refund.
Contact Us

For shipping-related queries, please contact us:

Email: info@zafrine.in

Phone: +91 79051 68856

Registered Office D.M Enterprises
88/475, Dalelpurva Rajvi Road, Qasim Ganj Kanpur,208001
UttarPradesh, India