Returns & Exchanges
We want you to love your fragrance. If you're not satisfied, we're here to help.
30-Day Return Policy
We offer a 30-day return policy for unopened items. Your satisfaction is our priority.
How to Return
Initiate Return
Contact our customer service or use our online return form
Package Item
Securely package the item in its original packaging
Ship Back
Use the prepaid return label we provide
Receive Refund
Get your refund within 5-7 business days
Time Limit
Returns must be initiated within 30 days of delivery.
Condition
Items must be unopened and in original packaging with all tags attached.
Refund Method
Refunds will be processed to the original payment method.
How long does it take to process a return?
Once we receive your returned item, we'll process your refund within 3-5 business days. The refund will appear in your account within 5-7 business days depending on your payment method.
Do I have to pay for return shipping?
We provide free return shipping for defective items or if we sent the wrong product. For other returns, a $5.99 return shipping fee will be deducted from your refund.
Can I exchange an item instead of returning it?
Yes! We offer exchanges for the same item in a different size or for a different fragrance of equal or lesser value. Contact our customer service team to arrange an exchange.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
Need Help with a Return?
Our customer service team is here to help you with your return.